Privacy Policy
Last updated: August 2026
At Gila, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what rights you have in relation to it.
This policy applies to all personal information collected through houseofgila.com and any related communications.
1. Who We Are
Gila is a South African luxury robe brand operating internationally through houseofgila.com. For any privacy-related queries, please contact us at info@houseofgila.com.
2. What Personal Information We Collect
We may collect the following personal information when you visit our website, place an order, or interact with us:
Name and surname, email address, phone number, delivery address, billing address, payment information (processed securely by our payment provider and not stored by us), browsing behavior on our website, device and browser information, and marketing preferences.
3. Why We Collect Your Personal Information
We collect and process your personal information for the following purposes:
To process and fulfill your order, to communicate with you regarding your order status and delivery, to provide customer support, to send you marketing communications where you have opted in to receive them, to improve our website and the customer experience, and to protect against fraud or misuse of our services.
We will only process your personal information for the purposes for which it was collected, unless you have consented to an additional purpose or we are required by law to do so.
4. How We Share Your Personal Information
We do not sell, rent, or trade your personal information. We may share your personal information with trusted third parties only where necessary to provide our services, including our courier and logistics partners for delivery purposes, our payment gateway providers for secure transaction processing, our email marketing platform where you have opted in to communications, and our website and technology service providers.
All third parties who process personal information on our behalf are required to handle it securely. We do not transfer your personal information to third parties for their own marketing purposes.
5. Marketing Communications
If you have opted in to receive marketing communications from Gila, we may send you emails about new collections, restocks, and brand news. You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@houseofgila.com. Opting out of marketing will not affect the processing of your personal information for order fulfillment purposes.
6. Cookies
Our website uses cookies and similar tracking technologies. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.
7. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, and reporting requirements. Marketing data is retained until you unsubscribe or request deletion.
8. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS encryption on our website, restricted access to personal information within our team, and the use of PCI-compliant payment processors.
While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
9. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access the personal information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your personal information where it is no longer necessary, the right to object to the processing of your personal information, and the right to lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact us at info@houseofgila.com. We will respond to all legitimate requests within a reasonable timeframe.
10. Third Party Websites
Our website may contain links to third party websites. This Privacy Policy applies only to houseofgila.com. We are not responsible for the privacy practices of any third party websites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
12. Contact Us
Gila
Email: info@houseofgila.com
Website: houseofgila.com